Last updated: December 2024
At Famveg, we are committed to delivering fresh, high-quality fruits and vegetables to your business. Our customers can always claim for a refund if there is a valid reason for the return of the item. Our professional team will surely address the complaint and replace the product if the customer expresses dissatisfaction regarding the freshness, quality, packaging, or price of the received product.
24-Hour Return Policy: You can return or replace the purchased item or product only if you inform us within 24 hours from the time of delivery.
Famveg follows a strict refund policy for our goods. We assure a full refund without any deductions or compensations if the customer is not satisfied with our product. Besides, we make sure that we deliver you only high-quality products. Still, in some scenarios, unexpected defects or damages related to freshness, quality, or packaging may occur.
Contact our customer support team within 24 hours of delivery
Our team will review your complaint and investigate the issue
If we identify that the issue is due to carelessness or negligence from our side, we ensure replacement or refund as required
In case of an approved refund, the refund amount will be credited to the same account from which you had made the payment. The time taken for the money to show in your account may vary depending on your bank's processing time.
3-7 business days
2-5 business days
1-3 business days
080 47185558
Support Hours: 09AM - 06PMsupport@famveg.com
We'll respond within 24 hoursAt Famveg, quality is our priority. We work closely with our suppliers and farmers to ensure that only the freshest, highest-quality produce reaches your business. Our quality control measures include: