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Terms & Conditions

Last updated: December 2024

Agreement to Terms

By accessing and using Famveg's mobile application and website (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Description of Service

Famveg is a B2B platform that connects businesses with fresh produce suppliers, including farms and distributors. Our Service facilitates the ordering, purchasing, and delivery of fresh produce, fruits, vegetables, and related products.

User Accounts

Registration

  • You must register an account to use our Service
  • You must provide accurate and complete information
  • You are responsible for maintaining the security of your account
  • You must be 18 years or older to create an account

Account Responsibilities

  • Keep your login credentials secure
  • Notify us immediately of any unauthorized access
  • You are liable for all activities under your account

Orders and Payments

Ordering Process

  • Orders are subject to acceptance by suppliers
  • Prices are subject to change without notice
  • We reserve the right to refuse or cancel orders
  • Order confirmations will be sent via email or app notification

Payment Terms

  • Payment is due upon order confirmation
  • We accept major credit cards and approved payment methods
  • All prices include applicable taxes unless stated otherwise
  • Failed payments may result in order cancellation

Delivery and Returns

Delivery

  • Delivery times are estimates and not guaranteed
  • Risk of loss transfers upon delivery
  • You must inspect deliveries upon receipt
  • Delivery fees may apply based on location and order size

Quality and Returns

  • Quality issues must be reported within 24 hours of delivery
  • Refunds or replacements are subject to supplier policies
  • Perishable goods have limited return eligibility
  • We will work with suppliers to resolve quality issues

User Conduct

You agree not to:

  • Use the Service for any illegal purposes
  • Interfere with or disrupt the Service
  • Attempt to gain unauthorized access to our systems
  • Harass or abuse our staff or suppliers
  • Provide false or misleading information
  • Violate any applicable laws or regulations

Intellectual Property

The Service and its original content, features, and functionality are owned by Famveg and are protected by international copyright, trademark, and other intellectual property laws.

Disclaimers

  • The Service is provided "as is" without warranties
  • We do not guarantee uninterrupted or error-free service
  • Product quality is primarily the responsibility of suppliers
  • We are not liable for supplier-related issues beyond our control

Limitation of Liability

Famveg's liability is limited to the amount paid for the specific order in question. We are not liable for indirect, incidental, or consequential damages.

Termination

We may terminate or suspend your account at our sole discretion, without notice, for conduct that violates these Terms or is otherwise harmful to other users or our business.

Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction where Famveg is incorporated, without regard to conflict of law principles.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any changes by posting the new Terms on this page and updating the "Last updated" date.

Contact Information

If you have any questions about these Terms, please contact us:

  • Email: support@famveg.com
  • Phone: 080 47185558
  • Address: 123 Farm Fresh Street, Agriculture District, Fresh City, FC 12345

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